cv999's commitment to responsible gambling
Gambling should always be a source of enjoyment — not stress or anxiety. cv999 believes every member has the right to set their own limits and should have the means to stick to them.
Why responsible gambling matters
Betting or playing casino games online can be enjoyable when it is a planned part of your entertainment. But when the amount you play goes beyond your own control, it can have a negative impact on your personal, family and financial life.
cv999 wants every member to play with awareness and within a set budget. For this reason, we provide several self-control tools that can be used at any time. The platform's Terms and Conditions contain full details on how to use these tools, which form the basis of your rights and protections.
Remember, there is no guarantee of winning. Whether you gain or lose from a bet depends entirely on chance. So only bet what you can afford to lose — never with borrowed money or funds meant for essential expenses.
To learn about our security policy and how your data is used, read the Privacy Policy — it explains how your information is kept safe.
Core principles of responsible gambling
- Never bet beyond your set budget
- Do not treat gambling as a way to earn money
- Avoid betting when you are upset or under the influence of alcohol
- Avoid the urge to bet more to chase your losses
- Take regular breaks and focus on other activities
- Spend time with family and the people close to you
Self-control tools
These tools can be activated at any time from your cv999 account settings. If you need help with anything, contact our 24/7 live chat support.
Set a deposit limit
Set your own daily, weekly or monthly maximum deposit amount. Once that limit is reached, any additional deposit will be blocked.
Set a loss limit
Decide in advance how much you are willing to lose within a given period. Once the limit is reached, your session will stop automatically.
Session time limit
Set how long you want to play in one sitting. When the set time is up, you will see a warning before being logged out.
Cool-off period
Take a break of a few days or weeks. You will not be able to log in to your account during this time, but it will reactivate automatically once the period ends.
Self-Exclusion
If you want to close your account for a long period or permanently, activate self-exclusion. Once it is in effect, logging in will no longer be possible.
Reality check
At regular intervals, a message will appear on screen — showing how long you have been playing and a brief summary of your wins and losses. This helps you stay aware.
Warning signs of a problem
If you notice even one of the signs below in yourself or someone close to you, take it seriously.
The urge to keep playing after a loss
Repeatedly wanting to bet in order to win back money you have lost — this is a clear sign of losing control.
Spending beyond your budget
Using money meant for rent, bills or family needs for betting, or borrowing money from others.
Spending too much time gambling
Spending far more time gambling than planned, and not giving time to work, studies or family.
Gambling in secret from family
Hiding from family or friends how much time or money you are spending on betting.
Anxiety or irritability
Feeling restless, angry or low when you cannot gamble — this is an important sign of dependence.
Setting limits but not keeping to them
Repeatedly promising yourself that you will gamble less, but not following through.
Ways to get support
Acknowledging a problem and asking for help takes courage. Rather than dealing with it alone, let someone close to you or a professional know.
cv999's 24/7 live chat and email support are available in both Bengali and English. Contact the support team to activate self-exclusion or for any account-related matter. Our support team keeps your information confidential.
Visit the FAQ section for answers to common questions on a range of topics — it covers frequently asked questions about accounts, payments and responsible gambling.
cv999 Live Chat
Live chat support in Bengali is available 24 hours a day, 7 days a week. Log in to your account and start chatting directly.
Email support
You can write to us by email with full details — the support team will respond promptly. Email address: [email protected]
Professional and family support
- Family and friends: Talk openly with the people close to you. Let them know rather than carrying it alone.
- Professional counselling: Speak with a mental health specialist or counsellor. Gambling addiction is a recognised mental health condition.
- Local healthcare: Contact the nearest hospital or mental health centre. Many government and private centres in Bangladesh offer this kind of support.
- Self-help groups: Sharing your experience with others in the same situation can be helpful in recovery.
cv999's commitment
cv999 is not just a betting platform — we want every member to gamble in a healthy and informed way. To that end, we follow technical safeguards, responsible advertising practices and a strict age-verification policy.
When opening an account, every member agrees to the Terms and Conditions, which clearly set out responsible gambling obligations. We believe that greater awareness leads to safer gambling.
To learn more about this or to find out more about cv999, read the About Us page.