cv999 Privacy Policy

This privacy policy applies to all members who use cv999's website and mobile application. When you register an account with cv999, use our platform, or access any of our services, you agree to the terms of this policy.

cv999 is committed to providing a safe and transparent online entertainment environment for users in Bangladesh. You can read our detailed information about cv999 on our About Us page.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh. cv999 reserves the right to change or revise this policy at any time. In the event of changes, a notice will be published on the website and the date at the top of the policy will be updated.

cv999 collects only the information necessary to provide its services. The types of information collected are described below:

2.1 Registration and Identity Information

Information you provide when creating an account is collected:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification)

2.2 Financial Information

Information related to bKash, Nagad, Rocket, and bank transfers is processed for deposit and withdrawal transactions. However, your complete payment details are not stored on cv999's servers — only transaction references and confirmation details are kept.

2.3 Usage and Technical Information

Information collected automatically to improve your experience on the platform:

• IP address and device type
• Browser information and operating system
• Session time and activity on the platform
• Cookie and local storage data

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation may be stored. This is used to improve service quality and to assist with future support.

cv999 uses the information collected for the purposes listed below:

3.1 Account Management

Information is used to register your account, verify logins, and maintain security. Security processes such as OTP verification and password recovery rely on this information.

3.2 Transaction Processing

Financial information is used to process deposit and withdrawal requests correctly and to maintain transaction history. Information verification is also required to apply the minimum deposit of ৳200 and withdrawal of ৳800.

3.3 Identity Verification and Age Confirmation

cv999 is for members aged 21 and above only. Documents submitted during account verification are used to confirm age and identity.

3.4 Customer Support

Your account information is needed to resolve your issues quickly and accurately through 24/7 live chat and email support.

3.5 Promotional Communications

With your consent, information about new bonus offers and promotions may be sent via email or SMS. You may request to stop receiving these communications at any time.

3.6 Fraud Prevention and Security

Information is analyzed to detect and prevent multiple accounts, unusual transactions, or fraudulent activity. This is essential for the protection of all members.

cv999 does not sell or rent your personal information to any third party. However, information may be shared in the limited cases described below:

4.1 Service Provider Partners

Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, and banks), technical support providers, and gaming software suppliers. These partners are required to comply with cv999's privacy standards.

4.2 Legal Obligations

We are obligated to provide information to government or law enforcement authorities in accordance with the laws of Bangladesh or court orders. In such cases, only the information we are legally required to provide will be disclosed — nothing more.

4.3 Corporate Restructuring

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity, but the protections of this privacy policy will continue to apply.

cv999 applies several technical and administrative measures to protect your information:

5.1 Encryption Technology

All communications on the website and app are protected by SSL encryption. Passwords and sensitive information are stored using strong hashing algorithms.

5.2 Access Controls

Access to your information is limited to authorized staff only. Every access is logged and regularly audited.

5.3 Server Security

cv999's servers operate in data centers secured by both physical and digital protection. Regular security audits and vulnerability assessments are conducted.

5.4 Acknowledgment of Limitations

Absolute security cannot be guaranteed for data transmitted over the internet. However, cv999 is committed to protecting your information with every possible effort.

The cv999 website uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions and temporarily storing form data. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, betting interface settings, or notification preferences.

6.3 Analytics Cookies

Statistics are collected to understand how users interact with the platform. This information does not directly identify you and is used to improve the service.

6.4 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of the website.

cv999 retains your information only for as long as is necessary to provide services or meet legal obligations.

7.1 Active Accounts

All information is retained while your account is active. Transaction history and betting records are kept for the entire duration of an active membership.

7.2 After Account Closure

Even after an account is closed, records of financial transactions and identity verification documents are retained for a specified period. This is required to comply with legal and regulatory obligations.

7.3 Inactive Accounts

For accounts that have been inactive for an extended period, cv999 may give you prior notice before closing the account and beginning the process of deleting your information.

As a cv999 member, you have several rights over your own information:

8.1 Right to Access Information

You may request to know what information cv999 holds about you. If you contact our support team, we will provide the information within a reasonable time.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your profile, you may request a correction. Identity verification may be required for changes to your name, mobile number, or email.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be fully deletable.

8.4 Right to Opt Out of Promotional Communications

You may opt out of our marketing communications at any time. This can be done by using the unsubscribe link in an email or by contacting our support team.

cv999 is for persons aged 21 and above only. We do not knowingly collect information from minors.

Age is verified at the time of registration. If a minor opens an account using false information and this is discovered, that account will be closed immediately and the associated information will be deleted.

To learn more about responsible gaming, read our responsible gaming guidelines, which include details on age verification, setting play limits, and self-exclusion.

Some of cv999's technical services and gaming software may be operated through companies based abroad. In such cases, your information may be processed or stored on servers in other countries.

For international transfers, cv999 ensures that the receiving party provides privacy protections equivalent to those in this policy. This is ensured through data transfer agreements or equivalent protective arrangements.

cv999 may update this privacy policy at any time in response to changes in services, use of new technology, or legal requirements.

For significant changes, a notice will be published on the website and registered members may be informed by email. Updated policies take effect from the date of publication. Continued use of the website will be considered as your agreement to the updated policy.

If you have any questions about this policy, visit our Frequently Asked Questions (FAQ) page or contact our support team directly.

For any privacy-related requests, complaints, or questions, contact cv999's support team:

• Live Chat: 24/7 instant support — available after logging in to the website
• Email: [email protected]

Our support team provides assistance in both Bengali and English. Responding to information-related requests may take a reasonable amount of time and identity verification may be required.